Delivered to your address of choice

Free message card with every gift

All gifts personalised with photo/text

Delivered to your address of choice

We have various shipping options available. You can find the expected delivery date for each gift next to the green tick.

Free message card with every gift

Would you like to surprise someone with a beautiful gift? All of our gifts are shipped without including an invoice, so that the gift can be shipped straight to the recipient.

All gifts personalised with photo/text

Each and every gift we create can be personalised with the photo and/or text of your choice, making it truly unique every time, for any occasion.

Cookie policy

Cookies are little text files that are stored on your computer when you visit a website. YourSurprise uses cookies (and comparable techniques) to recognise visitors when they next visit. Based on this, we can for example store the contents of your shopping basket. Cookies also allow us to collect information on the use of our website and tailor this to our visitor’s wishes, as well as make personal recommendations and show personal ads.

Accepting cookies

When you visit our webshop, you are shown a pop-up window in which your permission is requested to use cookies as described in this statement. If you close this pop-up or continue on our website, we assume that you agree to this.

Your cookie settings

  • You’re giving us permission to use your surfing behaviour to show you personal recommendations and ads on our website and third party websites.

  • We load only those cookies that are needed for our website to function.

List of cookies

The list below details the cookies used by YourSurprise. We have outlined the purpose of each type of cookie.

  • Functional:
    YourSurprise uses these cookies to enable functionalities that provide a basic personalised experience whilst browsing, personalising items and shopping on our website. Examples include being able to login, selecting items to purchase and saving customisations. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
  • Analytical/Perfomance:
    We use this information to identify how and where we can improve the user experience.
  • Targeting:
    We want to help you find the perfect gift, which is why we use targeting cookies. These cookies help us to show you tailored recommendations and ads on our website and third party websites.

YourSurprise session

Cookies: PHPSESSID
Type: Functional
Description: This cookie allows us to temporarily store information, such as the contents of your shopping basket.

Cookie banner

Cookies: analytics_info, analytics_consent
Type: Functional
Description: We need these cookies in order to only show you the cookie notification once.

Personal discount campaigns

Cookies: discount_campaign
Type: Functional
Description: If you use a personal discount campaign, we use this cookie to store your discount on our website.

Personal contact

Cookies: chatUserEmail
Type: Functional
Description: If you are contacting us via chat for the second time, this cookie ensures that you’ll be connected to the same representative.

YourSurprise attribution

Cookies: ref, attributionValues,enteredCheckout, visitor
Type: Analytical
Description: These cookies are used to store how you came to our website. This helps us to determine if our ad campaigns are successful (or not).

Google Analytics

Cookies: All cookies that start with _g and _utm
Type: Analytical
Description: We use Google Analytics to measure how our website is used. We need this data to improve our website.

Google Optimize

Cookies: _gaexp
Type: Analytical
Description: When we make changes to our website, we like to know if they can be considered improvements. We measure this using A/B testing with Google Optimize.

Hotjar

Cookies: _hjid, _hjDonePolls, _hjMinimizedPolls, _hjIncludedInSample, _hjShownFeedbackMessage
Type: Analytical
Description: We use these cookies to look into the use of our website. We then use the gathered information to optimise our website.

Segment

Cookies: ajs_anonymous_id, ajs_group_id, ajs_user_id
Type: Analytical and marketing
Description: Segment measures the interaction between our visitors and our website and stores this in a personal profile. This data is used to improve our website and create personal offers. Segment uses cookies to recognise you.

Google

Cookies: DSID, IDE, permutive-id, permutive-session, ANID, NID, 1P_JAR, APISID, SAPISID, SIDCC, SSID, HSID, SID, CONSENT
Type: Marketing
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Google.

Facebook

Cookies: _fbp, act, c_user, datr, fr, presence, sb, xs
Type: Marketing
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Facebook.

Microsoft Bing

Cookies: MUID, MUIDB
Type: Marketing
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Microsoft search engine Bing.

Pinterest

Cookies: __cfduid, _auth, _b, _pinterest_pfob, fbm_27426606716, _pinterest_sess, _pinterest_ct_rt
Type: Marketing
Description: This cookie stores which gifts you look at, allowing us to show you relevant and tailored ads on Pinterest.

Photoslurp

Cookies: ps_analytics
Type: Analytical
Description: Keeps track of interactions with user generated content.

Third party cookies

We have agreements about the use and application of cookies with third parties who place these. Despite this, we do not have full control of what providers of these applications do with the cookies when they analyse them. For more information on these applications and how they handle cookies, please see the privacy statements by these parties in the above table (please note that these may be updated regularly).

Social media buttons

We use social media buttons on our website. This allows you to be redirected to the selected social media page by clicking on them. This offers visitors to our website to follow YourSurprise and to share content within their own network. Social media buttons work with pieces of code that come from the social media networks. We cannot influence this in any way and it does not require permission. We advise you to read the privacy statements offered by these website before using them:

Changes to this cookie policy

If our webshop changes, this means we have to update our cookie policy. Always check the date below and if there are new versions available. We will do our best to notify you of any changes.

Viewing, editing and deleting your information

If you have any questions or wish to know which information we have on you, you can always contact us. You are in charge of your own information, which means you have the following rights:

  • You have the right to view the personal information we process;
  • You have the right to correct or add to the personal information we process, should this be incorrect or incomplete;
  • You can always withdraw your permission (by turning off the use of personal cookies here, for example);
  • You can object to the processing of your personal information, profiling and direct marketing;
  • You can request that we remove your personal information;
  • If technically possible, you have the right to have the personal information that we process transferred to yourself or a third party;
  • In some cases you can request to have the processing of your personal information (temporarily) limited, which means we process less of your information.

If you contact us, we can ask you to identify yourself by sending a valid ID, to make sure that you are the person to whom the personal information belongs.

We will do our best to meet your request within 30 days. This period may be extended if your request is complex. If we extend this period, we will of course notify you immediately.

Filing a complaint

If you feel that we are not assisting you correctly, we would love to be the first to know. Please contact our customer service, so that we can assist you. If we can’t resolve the issue together, you always have the right to contact the data protection authority.

Contact details

YourSurprise.com BV
Gouwepoort 3
4301 RZ Zierikzee
The Netherlands
+31 111 762 227

This cookie policy was last modified on: 23 January 2020