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We have various shipping options available. You can find the expected delivery date for each gift next to the green tick.
Delivered straight to the recipient's address
Would you like to surprise someone with a beautiful gift? All of our gifts are shipped without including an invoice, so that the gift can be shipped straight to the recipient.
Each gift personalised with photo and/or text
Each and every gift we create can be personalised with the photo and/or text of your choice, making it truly unique every time, for any occasion.
More information about the gift voucher:
Dimensions tin box: 11 x 8 x 2.5 cm
Dimensions voucher: A6
Forme: rectangular
Expires: in 1 year
Extra: value redeemable on whole assortment
You can redeem your code on: https://www.yoursurprise.co.uk/redeem-giftvoucher
Give a personal gift voucher with photo and text as a gift!
✔ Let someone create their own gift
✔ Send directly to the receiver or give it yourself
✔ Gift voucher a nice tin giftbox with your message and photo
✔ The gift voucher includes free shipping
✔ A gift voucher is always the perfect gift!
With this personalised gift voucher the recipient can choose a nice gift for the value specified on the voucher. The voucher is exchangeble on the entire gift assortment, the lucky one has a big choice of personalised gifts. The voucher is valid for one year at YourSurprise. More than enough time for the recipient to design his or her gift!
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FAQ
Personalising & ordering
What is personalising and how does this work on the website?
You can start making your gift by clicking the green ‘start personalising here’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.
Is personalisation included in the price?
The price shown on the website includes the personalisation of your gift. Nice and clear!
How do I know if my picture has the right quality?
In the gift editor, you will receive a notification if the quality of the picture is insufficient.
What formats can I upload?
You upload JPG and PNG files into our editor. Is this too technical or do you have an image of a different format you would like to use? Please contact our customer service. They are happy to help you so you can make the gift you want!
Is my gift wrapped?
Currently, we do not have a gift-wrapping service to wrap your present. We do deliver our gifts in a festive packaging. This means that your gift is ready to be given or that it can be sent to the recipient directly.
Delivery time, delivery options and delivery costs
Can I choose a delivery date?
It is not possible to select a specific delivery date.
What is the delivery time and when do I receive my gift?
The expected delivery dates can be found on the product page.
What delivery options can I choose?
This varies per gift/order. You will be shown the available shipping methods in the shopping basket when completing your order.
Payment
How can I pay my order?
We offer the following payment methods: iDeal, Paypal, credit card and manual bank transfer. In case of manual bank transfer, please note that this takes up to 3 working days to be processed, and will delay the expected delivery dates.
Gift received
What if the gift is not entirely to my liking?
We deeply regret that your gift is not to your liking. Please contact our customer service, they are happy to help you find a suitable solution.
Is the invoice sent along with the order?
No invoice is sent with your order. You will always receive the invoice in the confirmation email and you can always find it in your MySurprise account. This means you can have the gift delivered directly to the recipient, making it a true surprise!
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Business gift?
Interested in ordering larger numbers of this gift? Please get in touch and receive an instant price quote. We are available on working days from 6:30 to 15:00.
